Refund policy

Last Updated: October 2, 2026

At SVLTE STUDIO, we are committed to providing carefully crafted garments and a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 14 days of delivery.

To be eligible for a return:

The item must be unused, unworn, unwashed, and undamaged.
The item must be returned in its original condition.
All original tags and packaging must be included, where applicable.
Proof of purchase must be provided.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To request a return, contact our customer support team within 14 days of receiving your order.

You can contact us through either of the following channels:

Email: studiosvlte@gmail.com

WhatsApp: Message SVLTE STUDIO on WhatsApp

Please provide:

Your order number
The product name
The reason for the return
Photographs, if the item is damaged or defective

Our team will review your request and provide return instructions.

Please do not send items back without receiving return instructions from our team.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with photographs. We will review the issue and provide an appropriate resolution.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or bank.

Original shipping charges are non-refundable unless otherwise required by applicable law or agreed upon by our team.

5. Exchanges

Customers who wish to exchange an item should contact our customer support team.

Exchanges are subject to product availability and approval.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Include your order number and clear photographs of the issue.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement or refund.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

8. International Returns

International customers are responsible for applicable return shipping costs unless the return is due to an error on our part or applicable law requires otherwise.

Any customs duties, taxes, or other charges associated with returning an item must be handled in accordance with applicable customs regulations.