Refund policy

RETURN & REFUND POLICY

Last Updated: August 22, 2026

At SVLTE STUDIO, we want you to be satisfied with your purchase. Every order is carefully prepared and inspected before dispatch.

This Return & Refund Policy explains when returns, exchanges, and refunds may be accepted for purchases made through our website.

1. RETURN ELIGIBILITY

You may request a return within [14 DAYS] of receiving your order, provided that the item meets all return conditions described below.

To be eligible for a return, the product must:

  • Be unused and unworn

  • Be unwashed

  • Be free from perfume, makeup, stains, or other marks

  • Have all original tags and labels attached

  • Be returned in its original packaging where reasonably possible

  • Be in the same condition in which it was received

Items that do not meet these conditions may be refused for return or may be subject to a reduced or unavailable refund where permitted by applicable law.

2. NON-RETURNABLE ITEMS

Certain products may not be eligible for return because of their nature or because they are made specifically for the customer.

Unless required otherwise by applicable law, non-returnable items may include:

  • Custom-made or personalized products

  • Products made specifically according to a customer's measurements or specifications

  • Items altered at the customer's request

  • Final-sale or clearance products where clearly identified as non-returnable

  • Gift cards

  • Products that have been worn, washed, damaged, stained, or altered after delivery

If a product is identified as non-returnable on its product page, that condition will apply subject to applicable consumer protection law.

3. CUSTOM, HANDMADE AND MADE-TO-ORDER PRODUCTS

Some SVLTE STUDIO products may be handmade, made-to-order, embroidered, or produced in small batches.

Minor variations in texture, embroidery, color, finish, or appearance may occur as a natural characteristic of handmade production and do not necessarily constitute a manufacturing defect.

Products created specifically according to customer measurements, customization requests, or other personal specifications may not be eligible for return unless the item is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.

4. HOW TO REQUEST A RETURN

Before sending any product back, please contact our customer support team.

Your return request should include:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photographs where relevant

  • Photographs of the product, tags, packaging, or damage if requested

Do not send a return package without receiving return instructions from SVLTE STUDIO.

Unauthorized returns may not be accepted.

5. RETURN SHIPPING

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of returning an item.

For approved returns caused by an error on our part, such as:

  • Incorrect product sent

  • Significantly defective product

  • Product damaged before or during delivery

SVLTE STUDIO may provide an appropriate return solution, subject to verification.

Return shipping costs are generally non-refundable unless required otherwise by applicable law.

6. DAMAGED OR INCORRECT ORDERS

Please inspect your package when it arrives.

If you receive an incorrect, damaged, or defective item, contact us as soon as reasonably possible after delivery.

Please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging and shipping label

  • Description of the issue

We may request additional information to verify the issue.

After verification, we may offer an appropriate resolution, which may include:

  • Replacement

  • Repair, where appropriate

  • Refund

  • Store credit

The resolution will depend on the nature of the issue and applicable consumer protection laws.

7. REFUNDS

Once an approved return is received and inspected, we will determine whether the item meets the return requirements.

If approved, the refund will generally be issued to the original payment method.

The amount refunded may exclude:

  • Original shipping charges, where permitted by applicable law

  • Return shipping costs, where the customer is responsible for them

  • Customs duties, import taxes, brokerage fees, or other destination charges that are not refundable by us

Refund exclusions do not apply where prohibited by applicable law.

8. REFUND PROCESSING TIME

After an approved return has been received and inspected, refunds are normally initiated within [5–10 BUSINESS DAYS].

Once we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

9. PARTIAL REFUNDS

A partial refund may be considered where permitted if an item is returned with minor damage, missing original packaging, missing tags, or other conditions that reduce its resale value.

No deduction will be made where prohibited by applicable consumer protection law.

10. EXCHANGES

If you would like to exchange an item for another size or product, please contact us before returning the original item.

Exchange availability depends on:

  • Product availability

  • Condition of the returned item

  • Applicable return period

  • Whether the product is custom-made or personalized

For international orders, an exchange may require additional shipping, customs, duties, or taxes.

11. SALE AND PROMOTIONAL ITEMS

Products purchased during a sale or promotional campaign remain subject to the return conditions stated on the relevant product page or at checkout.

If a product is specifically marked Final Sale, it may not be eligible for return unless it is defective, incorrect, damaged, or otherwise required by applicable law.

12. INTERNATIONAL ORDERS

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage charges, and other destination-country fees where applicable.

These charges are separate from the product price and may not be refundable by SVLTE STUDIO.

A return or refusal of delivery does not automatically cancel customs or import obligations.

Customers should review their country's applicable import requirements before placing an international order.

13. REFUSED OR UNCLAIMED PACKAGES

If a customer refuses delivery or fails to collect a package, the shipment may be returned to us.

Any refund for a refused or unclaimed package will be considered after the product is received and inspected.

Original shipping costs, return shipping costs, customs charges, duties, taxes, or other non-refundable delivery expenses may be deducted where permitted by applicable law.

14. ORDER CANCELLATION

If you wish to cancel an order, contact us as soon as possible after placing the order.

Because some products may enter production or preparation shortly after purchase, cancellation may not always be possible.

Once an order has been dispatched, it may no longer be eligible for cancellation and may instead be handled under our return policy.

15. LEGAL RIGHTS

This policy does not limit or exclude any rights you may have under applicable consumer protection, e-commerce, or other laws.

Where mandatory consumer rights provide greater protection than this policy, those legal rights will apply.

16. CONTACT US

For return, exchange, or refund requests, please contact:

SVLTE STUDIO

Business Address:
A-21, Dakshin Bhag, Ram Nagariya South
Gram Shri Kishanpura, Sanganer
Jaipur, Rajasthan 302029
India

Email: [ADD YOUR CUSTOMER SUPPORT EMAIL]

Phone: [ADD YOUR CUSTOMER SUPPORT PHONE, IF APPLICABLE]

Please include your order number in all return and refund communications.

SVLTE STUDIO
Timeless Craft. Conscious Luxury.