Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: August 22, 2026

At SVLTE STUDIO, we carefully prepare and package every order before dispatch. We ship orders from Jaipur, Rajasthan, India to customers in India and selected international destinations.

1. ORDER PROCESSING

Orders are generally processed within 2–5 business days after successful payment.

Some handmade, embroidered, customized, or made-to-order products may require additional processing time. If additional time is required, the applicable information may be mentioned on the product page or communicated to you after purchase.

Business days generally exclude Sundays and public holidays in India.

Processing time is separate from shipping/transit time.

2. SHIPPING DESTINATIONS

We may offer shipping to:

  • India

  • United States

  • United Kingdom

  • European countries

  • Canada

  • Australia

  • Other international destinations where our shipping partners can provide service

Shipping availability may vary by product, destination, courier service, customs requirements, and other operational restrictions.

Available shipping methods and charges will be displayed at checkout where applicable.

3. SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery destination

  • Package weight and dimensions

  • Shipping method

  • Courier availability

  • Applicable shipping service

Any applicable shipping charge shown at checkout forms part of the order total.

Promotional free-shipping offers may be subject to specific terms and conditions.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has been dispatched and are provided for guidance only.

Typical delivery estimates may be approximately:

India: 3–8 business days after dispatch

United States: 7–15 business days after dispatch

United Kingdom: 7–15 business days after dispatch

Europe: 7–18 business days after dispatch

Canada: 8–18 business days after dispatch

Australia: 8–18 business days after dispatch

Delivery times can vary significantly depending on destination, customs processing, courier operations, seasonal volume, and other circumstances outside our control.

The delivery estimate displayed at checkout or communicated for your particular order should be considered the most relevant estimate.

5. TRACKING

Where tracking is available, a tracking number may be provided after your order has been dispatched.

Tracking information may take some time to become active after the courier receives and scans the shipment.

You can use the tracking information provided to monitor the progress of your shipment.

6. CUSTOMS, DUTIES AND TAXES

For international orders, your shipment may be subject to:

  • Import duties

  • Customs duties

  • VAT

  • GST or equivalent taxes

  • Brokerage or clearance fees

  • Other destination-country charges

Unless expressly stated otherwise at checkout, these charges are generally the responsibility of the customer.

SVLTE STUDIO does not control the customs policies, tax rates, or clearance procedures of destination countries.

Customers are responsible for understanding and complying with the import requirements applicable to their country.

7. CUSTOMS DELAYS

International shipments may be delayed due to customs inspection, documentation requirements, import restrictions, government procedures, or other circumstances beyond our reasonable control.

Customs delays are not considered a processing delay by SVLTE STUDIO.

We cannot guarantee a specific customs clearance date.

8. CUSTOMER SHIPPING INFORMATION

Customers are responsible for providing complete and accurate delivery information.

Please carefully check:

  • Full name

  • House/building number

  • Street/address

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Phone number

  • Email address where required

SVLTE STUDIO is not responsible for delivery failures or additional shipping charges resulting from incorrect, incomplete, or outdated information provided by the customer.

9. ADDRESS CHANGES

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address-change requests before dispatch.

Once an order has been dispatched, an address change may not be possible.

10. DELIVERY ATTEMPTS

The shipping carrier may make one or more delivery attempts depending on the destination and carrier service.

Customers may be contacted by the courier to arrange delivery or provide additional information.

Please ensure that your phone number and delivery information are accurate and that you remain reasonably available to receive the shipment.

11. FAILED, REFUSED OR UNCLAIMED DELIVERIES

If a shipment cannot be delivered because of:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailable

  • Customer refusal

  • Failure to respond to courier/customs requests

  • Failure to pay applicable customs or import charges

  • Failure to collect the shipment

the package may be returned to us or otherwise handled by the carrier.

Any refund or reshipment in such circumstances will be considered according to the circumstances and our Return & Refund Policy.

Shipping charges, return shipping costs, customs fees, duties, taxes, and other non-refundable charges may be deducted from any eligible refund where permitted by applicable law.

12. LOST OR DAMAGED SHIPMENTS

If your order appears to be lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged packages, please provide:

  • Order number

  • Photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label

  • Description of the damage

We may need to coordinate with the shipping carrier to investigate the shipment.

If an order is confirmed as lost or damaged due to circumstances for which SVLTE STUDIO or the carrier is responsible, we will work with you toward an appropriate resolution, subject to applicable law and the applicable shipping service terms.

13. DELAYED SHIPMENTS

Estimated delivery dates are not guaranteed.

Shipping may be delayed because of:

  • Customs clearance

  • Weather

  • Public holidays

  • Courier disruptions

  • High seasonal shipping volumes

  • Government restrictions

  • Incorrect address information

  • Transportation disruptions

  • Remote delivery locations

  • Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for a refund.

If a shipment is significantly delayed, please contact us so we can review the available options.

14. SPLIT SHIPMENTS

In certain circumstances, products from the same order may be shipped separately.

This may occur because products:

  • Are stored or prepared separately

  • Have different processing times

  • Require different shipping services

  • Are subject to availability

If your order is shipped in multiple packages, you may receive separate tracking information.

15. MADE-TO-ORDER AND HANDMADE PRODUCTS

Some SVLTE STUDIO products may be handmade, embroidered, customized, or made to order.

These products may require additional preparation time before dispatch.

Any specific production or dispatch timeline stated on the relevant product page will take precedence over the general processing estimate where applicable.

16. SHIPPING RESTRICTIONS

We reserve the right to restrict shipping to certain destinations or products where required because of:

  • Legal restrictions

  • Customs regulations

  • Courier limitations

  • Product-specific restrictions

  • Operational limitations

  • Security or compliance requirements

If we cannot ship an order to the selected destination, we may contact the customer and provide an appropriate resolution.

17. DELIVERY CONFIRMATION

A shipment may be considered delivered according to the delivery confirmation provided by the applicable courier.

If tracking shows that an order has been delivered but you have not received it, please contact us promptly.

We may ask you to check with household members, neighbors, building reception/security, or the local delivery carrier before beginning an investigation.

18. CONTACT US

For questions regarding shipping or delivery, please contact:

SVLTE STUDIO

Business Address:
A-21, Dakshin Bhag, Ram Nagariya South
Gram Shri Kishanpura, Sanganer
Jaipur, Rajasthan 302029
India

Email: [ADD YOUR CUSTOMER SUPPORT EMAIL]

Phone: [ADD YOUR CUSTOMER SUPPORT PHONE, IF APPLICABLE]

Please include your order number when contacting us about an existing shipment.

SVLTE STUDIO
Timeless Craft. Conscious Luxury.